Current Promotions

Customer Service Holiday Availability:
For answers to all your questions, or to place an order online contact Customer service at 1-888-463-6367 or email us at customer service

Eastern Mountain Sports Customer Service can be reached 8am to Midnight 7 days a week with the following exceptions:
- We are closed Thanksgiving Day.
- We will close at 5pm EST December 24, 2009 and re-open 8am EST December 26, 2009
- We will close at 5pm EST December 31, 2009 and re-open at 8am January 1, 2009
- We are closed Easter Sunday.

In Store Pickup
In Store Pickup gives you the power to reserve items at any Eastern Mountain Sports store anytime and anywhere! Use it to reserve items in stock at your local store.

Here is how it works:
- Go to any product page
- Select check availability
- Enter your zip code to view location availability
- Select "Reserve Item" to enter your customer information
- Enter Customer Information
- Select "Reserve Item" again to complete your reservation 

 

Shipping Methods and Details
Depending on the item(s) you purchase on www.ems.com and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method of choice and the value of the total order. Applicable shipping charges will automatically compute during checkout prior to the completion of your order.

48 Contiguous United States:
Standard Ground
Most items may be shipped to the 48 contiguous United States via Standard Ground service.
Two Day, (2-3 business days)
Most items may be shipped to the 48 contiguous United States via Second Day service. Your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Please note: No Saturday or Sunday delivery is available with this shipping option.
Overnight, (1-2 business days)
Most items may be shipped to the 48 contiguous United States via Overnight service. Signature required for delivery. Your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day.

Receipt of Boats or Cargo boxes:
Certain oversized items can only be shipped via a common carrier truck line (i.e. UPS Freight or NEMF). When receiving these goods, please visually inspect the condition of the item before signing the freight bill. If any damage exists it must be noted on the delivery company's freight bill. In addition, please contact Customer Service at 888-463-6367 while the delivery driver is still present. At this time, boats and cargo boxes cannot be shipped to Alaska, Hawaii, Puerto Rico or Canada.


Alaska or Hawaii:
Overnight and Two Day service is not provided to these states. Standard "ground" delivery times are 5 days to Alaska, 6 days to Hawaii. Boats and cargo boxes cannot be shipped to Alaska or Hawaii at this time.

P.O. Boxes (including Alaska and Hawaii):
US Postal Service, (3-8 business days)
Sorry too late for Holiday delivery. Most items may be shipped via US Postal Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Military APO / FPO Addresses:
We are able to ship your packages to the following military addresses. Please use one of the following Armed Forces codes as your state abbreviation in the "ship-to" portion of your order.
Armed Forces
Africa AE
Armed Forces Americas AA (except Canada)
Armed Forces Canada
AE Armed Forces Europe AE
Armed Forces Middle East AE
Armed Forces Pacific AP

Please note that delivery confirmation and 2-Day or Overnight delivery and shipment of kayaks, cargo boxes and other oversized items are not available for APO addresses.

Puerto Rico:
US Postal Service, (3-8 business days)
Most items may be shipped via US Postal Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Sorry - too late for Holiday delivery. Business days are Monday-Friday, excluding federal holidays within the United States.

Canada:
We are able to ship to every address in Canada's ten provinces. Please note that addressees are responsible for all duties and customs charges on Canadian deliveries. Delivery to Canada is through the US Postal Service and is not traceable. Allow 2-4 weeks for delivery. Boats and cargo boxes cannot be shipped to Canada at this time. International shipping will not be offered at this time.

Surcharges:
Some products that require special shipping considerations due to their size, weight, or other factors are subject to shipping surcharges. Examples of products that have surcharges include (but are not limited to) kayaks, cargo boxes, bouldering pads, and some packs. The amount of the surcharge varies by product based on the specific shipping requirements of each product.