Help Desk
Welcome to the Eastern Mountain Sports Help Desk.
Here you will find answers to your questions about shopping at ems.com, your order, your payment options, and more. Simply select from the categories below or on the right for complete information.
For expert advice, to place an order, or for answers to any questions, contact Customer Service at 888-463-6367 or customerservice@ems.com.
For Eastern Mountain Sports Customer Service Hours Click Here.
- Shipping
- General Shipping Information
- Tracking Your Order
- In Store Items
- In Stock Items
- Ships Immediately
- Drop Ship
- Backorder
- Domestic Ship Only
- Ground Shipping Only
- Surcharges
- Flammable
- Corporate Information
- Copyright & Trademarks
- Affiliate Program
- Communications
- Rental Information
- Repair Services
- Eastern Mountain Sports Credit Card
- Who Can I Contact
- CA Transparency in Supply Chain Act Disclosure
- Your Order
- Emails About Your Order
- Order Status
- Order Status Glossary
- Tracking Your Order
- Delivery of Your Items
- Cancellations
- Shopping Cart
- Wish List
- Safety, Security & Privacy
- Secure Shopping Guarantee
- Terms and Conditions
- Privacy Policy
- Verified by Visa
- MasterCard SecureCode