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Gift Cards and Online Gift Certificates

Looking for a great gift and can't decide what to buy? Let them decide! Choose a gift card (redeemable online and in-store) or online gift certificate (redeemable online only) for that important person!

Purchase a gift car or online gift certicate here or call Customer Service at 888-463-6367.

After you purchase a Gift Card:

  • Depending on the shipping method you choose, the actual gift card will be delivered in 1-10 business days.
  • A confirmation e-mail will be sent to you.

Gift cards can be sent to any individual with a valid shipping address within the United States or Canada. The recipient can use the gift card number and personal identification number (PIN, found on the back of the card under a scratch-off box) upon receipt to shop both online and at retail stores.

Redeeming a Gift Card Online:

Redeeming a gift card online is easy. Follow these simple steps:

  • Shop ems.com and select items you wish to purchase.
  • When you're ready to check out, click "Shopping Cart."
  • Proceed through the checkout.
  • Enter your gift card number and unique PIN located on teh back of the gift card (codes are case sensitive) on the Payment page and click "Apply."
  • If you have a gift card without a PIN or have any questions or concerns while attempting to redeem your gift card online call Customer Service at 888-463-6367
  • Please make sure you hold onto all gift cards used in this purchase until your order arrives. If your order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these cards.

Redeeming a Gift Card at a Retail Store

At the register, present the gift card as you would any other form of payment. The amount you spend will be deducted from your gift card balance.

Gift Card Balance

Checking the balance of your gift card is easy. You can check the balance remaining on your Gift Card at any Eastern Mountain Sports retail store or by calling Customer Service at 888-463-6367. When you call, be sure to have your gift card number and PIN in front of you.

Rules and Regulations for Gift Cards:

  • You cannot purchase a gift card with another gift card.
  • Gift cards are non-transferable and non-refundable and are not redeemable for cash except as required by law.
  • We cannot replace lost or stolen gift cards.
  • If the amount of your gift card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
  • If the amount of your gift card is for MORE than the total purchase amount, the balance will be stored on your gift card account for future use.
  • Please make sure you hold onto all gift cards used in this purchase until your order arrives. If your order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these cards.
  • We do not charge sales tax on the purchase of gift cards; however, items paid for with gift cards will be charged applicable sales tax.
  • If you have any additional questions, contact Customer service at 888-463-6367 or customerservice@ems.com.


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