Returning an Item
You can shop with confidence at Eastern Mountain Sports.
Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.
We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.
Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.
Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure credit.
For your convenience any item purchased online may be returned to any of our retail store locations
If you ever need to return an item to www.ems.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items.
Eastern Mountain Sports
If you have any questions about the Return process or the status of a Return, please contact Customer Service at 888-463-6367 or firstname.lastname@example.org.
*Note some drop shipped items must be returned to different locations. To ensure correct and timely processing, please be sure to review your packing slip carefully to make sure your return package is sent to the correct location.