I have a question about an order I have received
Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.
We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.
Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.
Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
If you wish to return an item, ship the package to the following address:
Eastern Mountain Sports
160 Corporate Court
Meridan, CT 06450
Please note: www.ems.com is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.