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General Shipping Information

At Eastern Mountain Sports, we work hard to get your order out the door and on its way as soon as possible. If you have any questions about the best shipping method for your order, please contact Customer Service at 888-463-6367 or customerservice@ems.com

Please note that UPS does not deliver to P.O. boxes. If you ship your order to a P.O. box it will be sent via the USPS.


General Information

You'll be prompted for a shipping method at Checkout. Generally, you will have the option to select faster delivery (such as 2nd Day or Next Day).

For expedited shipping methods such as 2nd Day or Next Day, your order must be received and clear credit authorization by 12 noon EST, or your order may not be processed until the following business day.

The shipping cost displayed for an individual item reflects what you can expect to pay if the item ships alone. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.

You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.

Shipping costs are based on the shipping method of choice and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Business days are Monday-Friday, excluding federal holidays within the United States.

We offer several shipping methods for deliveries in the United States. Below are estimated shipping charges and delivery times for each shipping method to the 48 of the contiguous states.

We're sorry, however, other than Canada, international shipping is not currently available

Standard Domestic

Order Value Cost (per address)
Up to $48.00 $6.99
Over $48 Free

Expedited and Canadian Shipping (see below for restrictions)


Method Cost (per address)
2 Day Domestic $19.99
Overnight Domestic $29.99
Saturday Delivery Domestic $39.99
Standard Canadian $27.99

48 Contiguous United States


  • Standard Ground, (2-10 business days)
    Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 2-10 full business days. Delivery will occur Monday-Friday, excluding federal holidays within the United States.

  • 2nd Day Air, (2-3 business days)
    Most items may be shipped to the 48 contiguous United States via 2nd Day Air service. You can expect your order to arrive within 2-3 full business days. Delivery will occur Monday-Friday, excluding federal holidays within the United States. Your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Please note: No Saturday or Sunday delivery is available with this shipping option. For delivery on Saturday please select "Saturday Delivery."

  • Nex Day Air, (1-2 business days)
    Most items may be shipped to the 48 contiguous United States via Next Day Air service. You can expect your order to arrive within 1-2 full business days. Delivery will occur Monday-Friday, excluding federal holidays within the United States. Signature required for delivery. Your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Please note: No Saturday or Sunday delivery is available with this shipping option. For delivery on Saturday please select "Saturday Delivery."

  • Saturday Delivery
    Most items may be shipped to the 48 contiguous United States via Saturday Delivery service. Delivery will occur Saturday. Signature required for delivery. Only available for orders placed after 12 noon EST Thursday and before 12 noon EST Friday. Other restrictions may apply based on location.

Receipt of Boats or Cargo Boxes


  • Certain oversized items can only be shipped only via a common carrier truck line (i.e. UPS Freight or NEMF). When receiving these goods, please visually inspect the condition of the item before signing the freight bill. If any damage exists it must be noted on the delivery company's freight bill. In addition, please call Customer Service at 888-463-6367 while the delivery driver is still present. At this time, boats and cargo boxes cannot be shipped to Alaska, Hawaii, Puerto Rico or Canada.

Alaska or Hawaii


  • Next Day Air and 2nd Day Air services is not provided to these states. Standard "ground" delivery times are 7 days to Alaska, 10 days to Hawaii. Boats and cargo boxes cannot be shipped to Alaska or Hawaii at this time.

P.O. Boxes (including Alaska and Hawaii)


  • US Postal Service, (3-10 business days)
    Most items may be shipped via US Postal Service, but some restrictions apply. You can expect delivery within 3-10 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Military APO / FPO Addresses, (3-14 business days)


  • We are able to ship your packages to the following military addresses. Please use one of the following Armed Forces codes as your state abbreviation in the "Ship-To" portion of your order.

    Armed Forces
    Africa AE
    Armed Forces Americas AA (except Canada)
    Armed Forces Canada
    AE Armed Forces Europe AE
    Armed Forces Middle East AE
    Armed Forces Pacific AP

    Please note that the following are restricted from APO/FPO shipments

  • Delivery confirmation notice
  • Expedited shipping
  • Hazardous materials (ie, aerosols, lithium batteries, certain fuel types, etc.)
  • Certain oversized items, including kayaks and roof top cargo boxes

Puerto Rico


  • US Postal Service, (3-14 business days)
    Most items may be shipped via US Postal Service, but some restrictions apply. You can expect delivery within 3-14 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Canada


  • We are able to ship to every address in Canada's 10 provinces. Please note that addressees are responsible for all duties and customs charges on Canadian deliveries. Delivery to Canada is through the US Postal Service and is not traceable. Allow 2-4 weeks for delivery. Boats and cargo boxes cannot be shipped to Canada at this time.

Surcharges

Some products that require special shipping considerations due to their size, weight, or other factors are subject to shipping surcharges. Examples of products that have surcharges include (but are not limited to) kayaks, cargo boxes, bouldering pads, and some packs. The amount of the surcharge varies by product based on the specific shipping requirements of each product.

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