holiday services

Guaranteed Holiday Delivery

on or before December 24th

ORDER TRACKING

To view complete order information, including tracking and history, just sign in to My Account at ems.com. If you do not have an ems.com account, please refer to your shipment confirmation email or contact us directly for tracking information.

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CONTACT US

To place an order or if you have questions about your order, please fill out this Contact Form or call Customer Service at 888-463-6367. Our team is available to help seven days a week, 8AM - 10PM EST.

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IN-STORE PICKUP

In-Store Pickup is perfect for picking up that last-minute gift in time for the holidays!

In-Store Pickup provides the convenience of shopping in your local store from the comfort of your home. By shopping online, you reserve in-stock items at your local store. Order by 10AM EST 12/24 for guaranteed pickup by 12/24!

Click here for complete information about In-Store Pickup

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STORE HOURS

Our store holiday hours vary by location; please contact your local store for details, or call Customer Service at 888-463-6367.

Click here for local store information.

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GIFT CARDS AND ONLINE GIFT CERTIFICATES

Looking for a great gift and can’t decide what to buy? Let them decide! Choose a gift card (delivered via USPS in 3-5 business days) or online gift certificate (emailed same day) for that important person!

Purchase a gift card or online gift certificate here, or call Customer Service at 888-463-6367.

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GIFT MESSAGING

For any special occasion, personalized gift messaging is free with all orders. Simply select 'YES' when asked "Is this a gift?" on the Shipping Options page when you’re placing your order. Complete 'Message' field form, and continue checkout as normal.

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GUARANTEED DELIVERY  (click here for exclusions)


Canadian or APO/FPO orders - Order by NOON EST 12/9 for guaranteed delivery by 12/24

Order must be placed by 11:59 AM EST, 12/9/16 to get there by 12/24/16! Guaranteed delivery by 12/24 is not applicable to items which are restricted to Ground shipping only; see individual product page for restrictions. Valid online only; not valid in-store. May not be combined with other coupons. Only valid on Canadian addresses or APO/FPO addresses. One address per order.

Canadian Post & USPS

  • We ship to most addresses in Canada's 10 provinces.
  • Delivery to Canada is through the US Postal Service and is not traceable
  • Flat rate of $27.99.
  • Please note that addressees are responsible for all duties and customs charges on Canadian deliveries.

Military APO/FPO Addresses

  • We ship to most addresses overseas U.S. Military addresses
  • Armed Forces Africa AE, Armed Forces Americas AA (except Canada), Armed Forces Canada AE, Armed Forces Europe AE, Armed Forces Middle East AE, Armed Forces Pacific AP

 

UPS & USPS Standard Shipping - Order by NOON EST 12/20 for guaranteed delivery by 12/24

Order must be placed by 11:59 AM EST, 12/20/16 to get there by 12/24/16! Guaranteed delivery by 12/24 is not applicable to items which are restricted to Ground shipping only; see individual product page for restrictions. Valid online only; not valid in-store. May not be combined with other coupons. Not available to  Alaska, Hawaii, APO/FPO, Puerto Rico, Virgin Islands, Canada addresses. One address per order.

  • Free on all orders! *surcharges on oversized/overweight items still apply

 

UPS 2nd Day Express - Order by NOON EST 12/21 for guaranteed delivery by 12/24

Order must be placed by 11:59 AM EST, 12/21/16 to get there by 12/24/16! Guaranteed delivery by 12/24 is not applicable to items which are restricted to Ground shipping only; see individual product page for restrictions. Valid online only; not valid in-store. May not be combined with other coupons. Not available to PO boxes, Alaska, Hawaii, APO/FPO, Puerto Rico, Virgin Islands, Canada addresses. One address per order.

  • Flat rate of $9.99 *surcharges on oversized/overweight items still apply

 

UPS Overnight - Order by NOON EST 12/22 for guaranteed delivery by 12/24

Order must be placed by 11:59 AM EST, 12/22/16 to get there by 12/24/16! Guaranteed delivery by 12/24 is not applicable to items which are restricted to Ground shipping only; see individual product page for restrictions. Valid online only; not valid in-store. May not be combined with other coupons. Not available to PO boxes, Alaska, Hawaii, APO/FPO, Puerto Rico, Virgin Islands, Canada addresses. One address per order.

  • Offered for orders within the Contiguous 48 U.S.
  • Flat rate of $19.99 *surcharges on oversized/overweight items still apply

 

UPS Saturday Delivery - Order by NOON EST 12/23 for guaranteed delivery by 12/24

Order must be placed by 11:59 AM EST, 12/23/16 to get there by 12/24/16! Guaranteed delivery by 12/24 is not applicable to items which are restricted to Ground shipping only; see individual product page for restrictions. Valid online only; not valid in-store. May not be combined with other coupons. Not available to PO boxes, Alaska, Hawaii, APO/FPO, Puerto Rico, Virgin Islands, Canada addresses. One address per order.

  • Offered for orders to some locations within the Contiguous U.S:
  • Delivery will occur on Saturday before noon
  • Not offered for orders shipping Canada, US Territories & APO/FPO
  • Flat rate of $29.99 *surcharges on oversized/overweight items still apply

 

In-Store Pickup - Order by 10AM EST 12/24 for guaranteed pickup by 12/24

Order must be placed by 9:59 AM EST, 12/24/16 to be available for in-store pickup. Stores close early on 12/24/16. Please check here for your local store hours.

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*Exclusions & Exceptions to our Delivery Guarantee*

 

Drop Ship

 
  • We partner with industry leading brands to offer a wide range of products that ship directly from said brands. Items marked Drop Ship are in stock with our vendor partners and ship directly from our partner warehouse in 3-5 business days.
  • After your order ships, delivery times will vary according to the shipping method you select during checkout and the location of your shipping address.
  • Please note: Expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination For example, an 'overnight' order placed on Monday may ship Wednesday and arrive at the shipping address on Thursday.

 

Freight Shipping

Certain oversized items – Kayaks, Stand Up Paddleboards, Thule Cargo Boxes, etc -  can only be shipped only via a freight shipping or common carrier service and may require 1-2 days additional processing time before they ship.

When receiving these goods, please visually inspect the condition of the item before signing the freight bill.  If any damage exists it must be noted on the delivery company's freight bill. In addition, please call Customer Service at 888-463-6367 while the delivery driver is still present.  At this time, boats and cargo boxes cannot be shipped to Alaska, Hawaii, Puerto Rico or Canada.

Hazardous Materials

Certain items like fuel and lithium batteries are restricted to be shipped via UPS ground only and are not eligible for expedited shipping. See individual product page for details. Hazardous materials will be marked with special language ex: This item can only be shipped via Ground due to hazardous materials.

If you would like more information about  hazardous material restrictions, please refer to the UPS list of restricted items.

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