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Report missing points

In-store purchases generally take 1 to 2 days to post to your account. Points associated with online purchases take 1 to 2 days from the time your order was shipped to post to your account. If the appropriate processing time has elapsed, and you still do not see your points, we'll need to research the issue. Please fill out the form below and we will get back to you within 10 business days.

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Mail

Eastern Mountain Sports
Attn: Customer Service
160 Corporate Court
Meriden, CT 06450

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