Returning By Mail
Please download, print, and complete the Return Form that can be found HERE. In your return please pack, the return form, The packing slip that came with your order and the item(s) you wish to return securely in the original product packaging, if possible. Please include the Return Form as well as any and all parts, and accessories. If you cannot send your packing slip, please include your order number, (which can be found on you confirmation email beginning with the number 9), contact information & billing address with the item(s).
Before sending your return shipment, please remove all extra labels from the outside of the package.
It is recommended that you use UPS or Insured Parcel Post so you have access to the tracking information for your return package. Eastern Mountain Sports is not responsible for packages lost in transit en route to our Return Center.
Return package to:
In store purchases returned by mail, will be refunded in the form of a gear credit.
Online purchases returned by mail will be refunded in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Credit for gift returns will be issued to the original purchaser.
If you have any questions about the Return process or the status of a Return, please contact our Customer Service team