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We Have the Best
Guides in the Business

Fanatical Customer Service

Whether you need a pack for snowshoeing in the White Mountains, a kayak for exploring the marshes of Chesapeake Bay, or hiking boots for section hiking the Appalachian Trail, at Eastern Mountain Sports®, we give you experts in every department.

Passion

We start by hiring people like Ashley Lipton, who loves the outdoors as much as you do. As assistant manager of our Burlington, VT, store, Ashley spends her off-days rock climbing, paddleboarding, and hiking year-round. The photo to the left was taken during her winter ascent of Mount Washington, home of the World’s Worst Weather.

Winter Hiking Guide

Collaboration

With the support of industry experts, we host intensive training events, giving our store guides unique access to expertise they bring back to their store and share with staff, and even more important, YOU!

Reinforcement

The final ingredient in this recipe is experiential learning. Nothing stokes the flames of knowledge like using the best gear on the planet in spectacular landscapes. Eastern Mountain Sports Schools’ staff of professionally accredited climbing, skiing, and paddling guides work with groups of store staff to provide real-life opportunities to accelerate their learning, whether it is trying Telemark skiing for the first time or climbing the classic routes of the Gunks.
Learn more about Eastern Mountain Sports Schools.

Winter Hiking Guide

Experts In Every Department

Our staff works in roles that fit their strengths, experiences, and interests. For you, that means climbers in the climbing department, paddlers in the paddling department, plus these experts, who receive even more specialized training.

 
Winter Hiking Guide

We Live for This

Let us help you have more fun outside by stopping by one of our 67 retail stores, calling us at 888-463-6367, or live chatting with us at ems.com. If you have any suggestions for us, please email us at customerservice@ems.com, or tweet us at @EASTERNMNTN.

Winter Hiking Guide
Customer Testimonial

Your store has become my go-to source for outdoor gear and clothing. The staff is knowledgeable, helpful, and the advice I have received from them about gear has been spot-on, whether it was about biking, hiking, skiing, snowshoeing, or camping.”

Robert McConaghy—Conway, NH

“I experienced terrible pain on an intense hike... I went to the NYC-SoHo store and got some really great and really specific help from a Foot Guru named Luke... have since had no problems with the boots, and they feel much better. This is how you make a customer for life.

Adam

 
 

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