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Return Policy and Instructions


Return Policy

We do our best to make returns easy. Unused items in their original packaging with proof of purchase may be returned for a refund or merchandise credit based on the guidelines below. Items that are used, worn, washed, or sold “As-Is” are not eligible for return or exchange at any time.

Return Window: Rewards Member: 90 Days (Our Rewards Membership Program is free. Join today to take advantage of the extended return policy benefits) Non-Rewards Member: 30 Days

For purchases made online, the return window begins on the date the goods are shipped. For purchases made in-store, the return window begins on the date of purchase.

All returns require valid proof of purchase in the form of an original store receipt or web invoice/packing slip. Returns accompanied by a gift receipt will be refunded to a merchandise credit. We will gladly look up receipts for our Rewards Members for all purchases made on their accounts.

Returns In-Store: You can return your purchase to any store location regardless of whether you bought it in-store or online. All returns require valid proof of purchase in the form of an original store receipt or web invoice/packing slip. All returns within 90 days for Members or 30 days for Non-Members will be refunded to the original form of payment or a merchandise credit. Online purchases made with PayPal and returned in-store will be refunded to a merchandise credit. Shipping fees are non-refundable.

Returns by Mail: Returns can also be made by mail. Please enclose a copy of the packing slip or invoice with the return. All returns must be unused, unworn, and unwashed with original packaging and tags attached. Returns of purchases made in-store will be refunded to a merchandise credit. Returns of orders made online will be refunded to the original form of payment. All returns must be postmarked within 90 days for Rewards Members or 30 days for Non-Members of original shipment or in-store purchase date. Please note: when processing the return, considerations will be made for the return window including return shipping and handling time.

Returns by mail should be sent to:

  • Eastern Mountain Sports
  • Attn: Returns Department
  • 160 Corporate Court
  • Meriden CT 06450

Return-by-mail packaging guidelines:

  • Include a copy of the original invoice
  • Include the item for return in its original packaging.
  • If reusing the original shipping packaging please remove all extra labels from the outside.
  • UPS or USPS Insured Parcel Post is recommended for shipping. These methods provide tracking information for the returned merchandise.