Return Policy and Instructions
We understand that not every purchase works out. For your convenience, purchases of new unused products with their original packaging and tags can be returned by mail or at any of our retail locations, regardless of whether you made your purchase online, in a store, or by phone. Returns must be made within 28 days of their purchase date. Used, worn or washed, and items sold “As-Is” are not eligible for return or exchange at any time.
All returns require a valid proof of purchase in the form of original store receipt or web invoice. Returns accompanied by a gift receipt will be returned as a merchandise credit. We will gladly look up lost receipts for our Rewards Members for all purchases made under their respective accounts.
Returns in Store: You can return your purchase at any store location regardless of whether you bought it in-store or online. Returns of any kind require a valid proof of purchase in the form of original store receipt or web invoice. All Returns made in-store within 28 days of purchase will be refunded as a merchandise credit. Merchandise credit does not expire. Online purchases made with Paypal and returned in store will be refunded as merchandise credit. Shipping Fees are Non-Refundable.
Returns by Mail: Returns can also be made through the mail. Please download, print, and complete the Return Form that can be found on our website. All returns must be unused, unworn, and unwashed with original packaging and tags. Returns of purchases made in store and returned by mail will be refunded as a merchandise credit. Online purchases returned by mail will be refunded in the same form of payment originally used for the purchase if received within 28 days. Returns received after 28 days will be refunded as merchandise credit. Shipping Fees are Non-Refundable.
Returns by mail should be sent to:
- Eastern Mountain Sports
- Attn: Returns Department
- 160 Corporate Court
- Meriden CT 06450
In your return please include the following:
- The completed return form which can be found HERE.
- The original packing slip from your order.
- The item you wish to return in its original packaging.**
If you are reusing the original shipping packaging please remove all extra labels from the outside. We recommend that you use UPS or USPS Insured Parcel Post. This will include tracking information for your package. Returns sent via mail may take up to 30 days to be processed for a refund during peak periods. We are NOT responsible for packages lost in transit back to our Return Center. Please note: Due to an increased volume of returns and the impact of COVID-19, we're experiencing processing delays and anticipate returns and/or refunds may take longer than 30 days.
Returns, Refunds & Exchanges